With a citizen-focused, holistic structure and the vision of “Connected, Accessible Türkiye — From Everywhere, for Everyone”, the ALO 123 Request Management System brings together the call centers of the institutions and organizations affiliated, related and associated with our Ministry under one roof.

Thanks to this integrated call center structure, our citizens have uninterrupted 24/7 access for their requests concerning transport services.

With the ALO 123 Mobile App, our citizens can easily access the services of the institutions and organizations affiliated, related and associated with our Ministry from a single platform, and submit their requests, suggestions and feedback instantly.

The mobile app provides access to the interactive voice response system, written request forms, live support, the WhatsApp Support Line and video calls in sign language.

Through our ALO 123 WhatsApp Support Line, “0501 123 0 123”, requests, suggestions and feedback submitted within the scope of our Ministry’s duties, powers and responsibilities are recorded 24/7, forwarded to the relevant units and resolved as quickly as possible.

Through the Live Support service in the ALO 123 Mobile App, our citizens receive instant assistance, and information, request and referral processes concerning the services of the institutions and organizations affiliated, related and associated with our Ministry are carried out effectively.

  Video calls with a sign language interpreter for Deaf and hard-of-hearing individuals: using the sign language tab in the mobile app and in the quick access area of our website, our Deaf citizens receive live support from our staff who know sign language, so that their requests can be resolved as effectively as possible. Their requests are forwarded to the relevant institutions interactively and instantly, in writing or by voice, and are resolved by those institutions. 

  The sign language staff who serve on behalf of the institutions affiliated, related and associated with our Ministry have been trained on the legislation of these institutions; in this way, the scope of service of institutions that do not have their own sign language service has been extended. Compared with examples around the world and in our country, these practices implemented within the project are the first in their field in terms of accessibility for persons with disabilities, as they bring the call centers of all these public institutions together at a single point and offer every communication channel to citizens.

Interactive Voice Response Support for Individuals with Reduced Mobility

A dedicated route has been created in the Interactive Voice Response (IVR) system so that individuals with reduced mobility can reach ALO 123 services more easily and accessibly. Accordingly, key 8 in the IVR menu is reserved specifically for the requests of individuals with reduced mobility.

This practice aims to help our citizens reach the support they need through ALO 123 more easily and to ensure that their requests are handled effectively.

In the spirit of “Connected, Accessible Türkiye”, the requests, opinions and suggestions that our citizens submit via Facebook, X, Instagram, WhatsApp and YouTube are analyzed and forwarded to the relevant units, and our citizens receive a response.