Read Selected Text
Highlight Links
Larger Text
Align Text Left
Dyslexia Friendly
Contrast
Grayscale
Low Saturation
High Saturation
About Us
What Is the ALO 123 Request Management System?
The ALO 123 Request Management System is a citizen-focused request management system that brings the call centers of the institutions and organizations affiliated, related and associated with the Ministry of Transport and Infrastructure together under shared software and a central structure, providing access from anywhere, for everyone.
It was launched to eliminate the access difficulties caused by different call center numbers and to answer citizens’ requests directly, from a single center and on time. The system makes it possible to manage call center services centrally, measure service quality, carry out analysis and reporting, and increase citizen satisfaction.
With the launch of the project, previously independent call centers were brought together under the ALO 123 umbrella, and call center services are now managed effectively and in an integrated way together with all digital channels.
Benefits of the ALO 123 Request Management System
General Directorates, Presidencies, and Affiliated Institutions and Organizations of Our Ministry within the Scope of the ALO 123 Request Management System
It covers the 8 General Directorates of the Ministry’s central organization: the General Directorate of Infrastructure Investments, the General Directorate of European Union and Foreign Relations, the General Directorate of Maritime Affairs, the General Directorate of Communications, the General Directorate of Legal Services, the General Directorate of Regulation of Transport Services, the General Directorate of Personnel, and the General Directorate of Shipyards and Coastal Structures.
It covers 21 Regional Harbor Master’s Offices: Aliağa, Ambarlı, Antalya, Bandırma, Bodrum, Ceyhan, Çanakkale, Gemlik, İskenderun, İstanbul, İzmir, Karadeniz Ereğli, Kocaeli, Marmaris, Mersin, Samsun, Tekirdağ, Trabzon, Tuzla, Yalova and Zonguldak.
It also covers the affiliated institutions (the Directorate General of Civil Aviation and the General Directorate of Highways), the related institutions (the General Directorate of State Airports Authority, the Directorate General of Coastal Safety, the General Directorate of Turkish State Railways (TCDD) and TCDD Transport Inc.) and the associated institutions (the Information and Communication Technologies Authority, PTT Inc. and TÜRKSAT Inc.).
PURPOSE
The ALO 123 Request Management System aims to ensure that the call centers of our Ministry and of its affiliated, related and associated institutions and organizations are managed under one roof, in a citizen-focused, holistic and centralized structure.
Thanks to central software and an integrated architecture, it targets greater efficiency in service processes, improved citizen satisfaction, and the effective and efficient use of public resources.
While this structure supports the central management of the data obtained from call center services and the development of reporting capacity, it also aims to ensure more effective and efficient use of public resources and to build a sustainable service structure.
Privacy Notice
Republic of Türkiye Ministry of Transport and Infrastructure – ALO 123 Request Management System Privacy Notice
This Privacy Notice has been prepared by the Republic of Türkiye Ministry of Transport and Infrastructure (the “Ministry”), which is the data controller within the scope of the Personal Data Protection Law No. 6698 (the “Law”), pursuant to Article 10 of the Law titled “Data Controller’s Obligation to Inform”, in order to inform the users of the ALO 123 Request Management System (TYS) about their personal data. The head office address of the Ministry, acting as data controller under the Personal Data Protection Law, is “Hakkı Turayliç Cad. No:5 Emek Çankaya/ANKARA”.
Purpose of Processing Personal Data
In this system, name, surname, contact, address, gender, disability status, education status, image, voice and location data are processed primarily for the purposes of addressing you correctly; confirming and following up on requests and complaints; carrying out statistical and reporting work related to requests; carrying out communication activities and citizen notification processes; ensuring, conducting, auditing, analyzing, reporting and monitoring the continuity of business activities; carrying out information and consultancy service processes; keeping the profile record ready for the next service request; determining location in emergency notifications; ensuring that service processes run properly and securely; ensuring the safety of the persons receiving and providing the service; carrying out the institutions’ service provision process under appropriate conditions; and using them as evidence in any disputes that may arise in the future. Real-time location data is processed solely to ensure that the service flow runs smoothly and is not recorded. If the location service is turned off, this data is not processed in any way.
Transfer of Personal Data
Access to personal data is limited to a restricted number of employees designated by the authorized units, in order to improve service quality, ensure satisfaction, and carry out service processes effectively and without interruption in line with the application made and the use of the application.
Personal data may be transferred, within the framework of the personal data processing conditions and purposes, to the service providers and service suppliers within the scope of the system (the Ministry and its affiliated, related and associated institutions) and to authorized public institutions in accordance with the legislation, within the scope set out in Article 8 of the Law.
Except for the cases listed above, and without prejudice to the exemptions set out in Article 28 of the Law, personal data is not shared with third parties or transferred abroad.
Method and Legal Basis for Collecting Personal Data
Personal data is obtained entirely by automated means (through this system) and is processed on the following legal grounds: “it is necessary to protect the life or physical integrity of the person, or of another person, who is unable to give consent due to actual impossibility or whose consent is not legally valid” under subparagraph (b) of the second paragraph of Article 5 of the Law; “it is necessary for the data controller to fulfill its legal obligation” under subparagraph (ç); “data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject” under subparagraph (f); and “the data subject has given explicit consent” under subparagraph (a) of the third paragraph of Article 6.
Rights of Data Subjects and Applications to the Data Controller
System users may exercise their rights set out in Article 11 of the Personal Data Protection Law No. 6698 by applying to the Ministry in accordance with Article 13 of the Law and the provisions of the Communiqué on the Procedures and Principles of Application to the Data Controller.
You may submit your applications in writing, using the Data Subject Application Form available at www.uab.gov.tr/kvkk, through a notary public or by other methods determined by the Personal Data Protection Board, to Hakkı Turayliç Caddesi No:5 Emek Çankaya/ANKARA, or send them with a secure electronic signature to the registered e-mail (KEP) address uab@hs01.kep.tr. Your request will be answered as soon as possible and, in accordance with the Law, within thirty (30) days at the latest. If the process requires an additional cost, the Ministry reserves the right to charge a fee in accordance with the Law, based on the tariff determined by the Personal Data Protection Board.
